Taxes, Shipping & Returns
Sales Taxes

For orders from outside New Zealand, taxes and duties that may be applicable in your jurisdiction/country are your responsibility.

Shipping

All shipping is calculated on the value of the order.
Donations, subscriptions and digital products are not included in shipping calculations.

All destinations
$10 and under = $3 shipping
Over $10 = $6 shipping
Over $70 = $11 shipping
Over $140 = $15 shipping

Delivery Destinations outside of New Zealand
For large or especially heavy orders (in our judgement), we reserve the right to add an additional shipping and handling charge to your order. If this situation should arise we will contact you before processing and dispatching your order.

Delivery times
We generally use NZ Post’s ParcelPost service for shipping within New Zealand. After dispatch you can expect your order to arrive in 1 - 3 working days. Rural delivery may take longer.


Returns and Refund Policy

If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.

Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.

It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).

Enclose a copy of the CMI invoice, or note CMI invoice number in cover letter. If unknown, provide complete title information, the purchaser’s name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.

If an exchange/credit is not suitable, refunds are made by check/cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).
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