Shipping & Returns

Shipping

We use NZ Post shipping for most items. We endeavour to ensure that Standard Shipping methods will reach you in 5–7 business days.

All shipping is calculated on the value of the order.

To a New Zealand destination (via NZPost):
$100 and under = $7 shipping
Over $100 = $12 shipping

To ship to an overseas destination, please call the office on (09) 537-4818.

Returns and Refund Policy

If an item is received faulty, damaged, or is otherwise unsuitable, it can be returned within 30 days of purchase for exchange/credit (or refund). This does not apply to pamphlets, subscription products, clearance products and digital products.

Returns must be unmarked and in saleable condition, (excludes items received faulty or damaged). If an item is faulty or damaged we will cover the cost of return postage and supply you a replacement item free of charge. For items otherwise unsuitable, postage on returns will be prepaid at returner’s expense.

It is advisable to contact the CMI office concerned, prior to returning any item, for our special product return address, and to confirm acceptance of the returned item and subsequent exchange/credit (or refund).

Enclose a cover letter which should include title information, the purchaser's name, address to which order was sent, phone number, and date of purchase. For your protection, you may wish to send your return via insured parcel post.

If an exchange/credit is not suitable, refunds are made by cheque or in case of credit card payments, by crediting your card. Shipping and handling fees are not refundable, (unless we shipped something to you by mistake, in which case we will credit/refund standard postage rates).